About the Brand

Where are you located? Do you have any physical stores?

Gentle Walker is proudly based in the Philippines. Currently, we operate as an online brand and do not have any physical stores.

What makes Gentle Walker dog shoes special?

Breathable Design with Ventilation Holes
Strategically placed holes act as an air exhaust system to keep your pet's paws cool and comfortable. These holes can also be customized with fun, pet-safe Jibbz accessories.

Anti-Slip Sole
Designed with a textured sole for superior grip, ensuring stability on slippery surfaces like tiles, wooden floors, or wet pavements.

Waterproof and Easy to Clean
Completely waterproof, making it perfect for rainy walks or splashes. Quick and hassle-free cleaning for busy pet parents.

Adjustable Velcro Straps
Easy-to-use adjustable straps provide a secure fit while accommodating various paw sizes, ensuring maximum comfort for your pet.

Soft Interior Cushioning
Gentle padding inside to prevent chafing or discomfort during extended wear.

How can I get sponsored by Gentle Walker?

We are always excited to collaborate with pet influencers and ambassadors! If you're interested, send us a message on Instagram (@gentlewalkeroffcial) or email us at gentlewalkerphilippines@gmail.com

How do I get in contact with Gentle Walker for media, influencer, or marketing opportunities?

For media or collaboration inquiries, contact us via gentlewalkerphilippines@gmail.com or through Instagram (@gentlewalkeroffcial).

About our Gentle Walker Shoes 

What materials are used in Gentle Walker Dog Shoes?

Material Used: Lightweight EVA Material: Crafted from durable and lightweight EVA, similar to Crocs, ensuring comfort and long-lasting use for your pets.

Are Gentle Walker Dog Shoes designed for function or fashion?

Both! Gentle Walker Dog Shoes combine stylish designs with practical features to protect your pet’s paws while looking adorable.

My dog’s paws got irritated after using Gentle Walker Shoes. Is this normal, and how can I prevent it?

Some dogs may experience mild irritation if the shoes are worn too tightly or for extended periods without breaks. Ensure a proper fit by measuring your dog's paws accurately and adjust the straps for a comfortable fit.

Authenticity Brand Card

Each box contains a brand card showcasing Gentle Walker’s authenticity, ensuring the customer is purchasing an original, high-quality product. This card also where to contact the brand.

Sizing, Care & Instructions

How do I know what size to Order?

For detailed instructions on how to measure your pet’s paws and select the correct size, check out our Gentle Walker Size Guide.

Please note that the recommended sizes listed are based on average paw measurements and may not fit every dog perfectly. We strongly encourage measuring your dog's paws for the best fit to ensure your furry friend enjoys maximum comfort.

My dog has different front and back paw sizes. Do you provide custom orders?

Yes, we can accommodate different front and back paw sizes! For Gentle Walker Dog Shoes, we offer split sizing to ensure a snug and comfy fit for all paws. Sizes with a "/" indicate a mix of sizes—2 shoes for the front paws and 2 for the back.

For example, choosing size 3/4 means you’ll receive two shoes in size 3 and two shoes in size 4, making every step gentle and secure!

How do I clean my dog shoes? 

Cleaning: Gently wipe the shoes with a damp cloth to remove dirt and grime. For deeper cleaning, rinse with lukewarm water and mild soap, then air dry. Avoid using harsh chemicals.

Storage: Store in a cool, dry place to prevent damage. Avoid direct sunlight for long periods to maintain the material’s durability.

Jibbz Customization: You can easily insert and remove Jibbz accessories. Clean Jibbz by wiping with a cloth or washing gently with water.

Shipping Instruction

Do you ship internationally (i.e., outside the Philippines)?

Currently, we only offer shipping within the Philippines.

What delivery options are available? How long does it take to receive my order?

  • Metro Manila: Same-day delivery is available through trusted services like Lalamove, Grab, or local courier partners. Standard delivery typically takes 2-3 days.
  • Provincial Areas: Orders are shipped via J&T Express, with an estimated delivery time of 3-4 days, depending on weather conditions and local holidays.
    Shipping fees vary depending on your location and chosen courier.

I haven't received my order/shipping confirmation email. What should I do?

Please check your spam or junk folder first. If you still haven't received a confirmation email after placing your order, contact our support team at gentlewalkerofficial@gmail.com

How do I track my order?

Once your order is shipped, we will provide a tracking number via email. You can use this number on the courier's official website (J&T Express) to track your order status.

My tracking isn’t working. What should I do?

Tracking information may take a few hours to update. If it remains unavailable after 24 hours, please contact us for assistance.

I entered the wrong shipping address. Can I change it?

Unfortunately, once an order has been shipped, we cannot change the delivery address. However, contact our support team immediately, and we’ll do our best to assist in redirecting the package.

I haven’t received my order, but the tracking shows it was delivered. What should I do?

First, check with anyone in your household or your building’s reception desk who might have received the package on your behalf. If it’s still missing, contact us immediately so we can investigate further.

My order seems delayed. What might be the cause?

Delays can happen due to unforeseen circumstances like bad weather, regional holidays, or high demand. If your order hasn’t arrived within the expected timeframe, please let us know, and we’ll help you track it down.

Return & Exchanges

What is your return policy for Gentle Walker shoes?

At Gentle Walker, we want your pet to love every step in their new shoes! To make sure your experience is as smooth as possible, please double-check your order details, especially the sizes, before finalizing your purchase. If any issues arise with your shoes or sizing, we’re here to help! Reach out to us via Instagram (@gentlewalkerofficial) for quicker assistance.

Please Note:
We take returns and exchanges very seriously and have strict conditions for them:

  • The shoes must be brand new, unused (no hair, no dirt, unaltered, unwashed, undamaged, and without any visible signs of wear).
  • All returns must include the original packaging, including the shoe box and inserts.
  • Requests for returns or exchanges must be made within 7 days of receiving your order.
  • We reserve the right to refuse any returns or exchanges that do not meet these requirements.

How do I return or exchange an item?

To start the return or exchange process, send us a direct message on Instagram (@gentlewalkerofficial) with your order details and a brief explanation of the issue. We’ll guide you through the steps to resolve the situation.

Once we receive your returned shoes and inspect them, please allow up to 7 business days for the refund to be processed to your original payment method.

What should I do if I need a size change?

If your shoes don’t fit, don’t worry! Contact us, and we’ll gladly assist you with a size exchange. If the incorrect size was ordered, the customer will be responsible for covering the shipping fee. However, if the issue is due to a factory defect (e.g., damaged or defective shoes), we will cover the shipping cost for the first size exchange.

Do you accept returns for non-shoe items?

We currently do not accept returns or exchanges for non-shoe items, such as socks or limited-edition accessories.